Terms and Conditions

Terms and Conditions

Terms and Conditions (T’s and C’s) of Use

1. Ellen Conlin Hair and Beauty


1.1    These terms and conditions shall govern your use of our website and our salon business

1.2    By using our website or buying products, services or courses in salon, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website or purchase any product or service affected by these T’s and C’s

1.3    If you [register with our website, or give us your personal details for appointments, we will ask you to expressly agree to these terms and conditions.

1.4    You must be at least [18] years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least [18] years of age.

1.5    Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our [privacy and cookies policy].

2.       Credit​ - We offer limited credit via Laybuy an external finance company details at

3.       Copyright notice

3.1    Copyright (c) 2018 [Ellen Conlin Hair and Beauty].

3.2    Subject to the express provisions of these terms and conditions:

(a)    we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b)    all the copyright and other intellectual property rights in our website and the material on our website are reserved.

4.       Licence to use website

4.1    You may:

(a)    view pages from our website in a web browser;

(b)    download pages from our website for caching in a web browser;

(c)    print pages from our website;

(d)    [stream audio and video files from our website]; and

(e)    [use [our website services] by means of a web browser],

        subject to the other provisions of these terms and conditions.

4.2    Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

4.3    You may only use our website for [your own personal and business purposes], and you must not use our website for any other purposes.

4.4    Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

4.5    Unless you own or control the relevant rights in the material, you must not:

(a)    republish material from our website (including republication on another website);

(b)    sell, rent or sub-license material from our website;

(c)    show any material from our website in public;

(d)    exploit material from our website for a commercial purpose; or

(e)    redistribute material from our website.

4.6    Notwithstanding Section 4.5, you may redistribute [our newsletter/blog] in [print and electronic form] to [any person].

4.7    We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

5.       Acceptable use

5.1    You must not:

(a)    use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b)    use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c)    use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d)    [conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent];

(e)    [access or otherwise interact with our website using any robot, spider or other automated means, [except for the purpose of [search engine indexing];

(f)    [violate the directives set out in the robots.txt file for our website]; or

(g)    [use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing)].

5.2    You must not use data collected from our website to contact individuals, companies or other persons or entities.

5.3    You must ensure that all the information you supply to us through our website, or in relation to our website, is [true, accurate, current, complete and non-misleading].

6.       Accounts and Courses

6.1    To be eligible for [an account] in our website under this Section 6, you must [be resident or situated in the United Kingdom].

6.2    You may register for an account with our website by [completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you].

6.3    You must not allow any other person to use your account to access the website.

6.4    You must notify us in writing immediately if you become aware of any unauthorised use of your account.

6.5    You must not use any other person's account to access the website, unless you have that person's express permission to do so].

6.6    Salon courses are subject to the above conditions and in addition must be used within a 6-month period from the date of purchase.

6.8    A “cooling off” period of 1 month will apply in order to cover any issues the client has with course fulfillment.

7.       User login details

7.1    If you register for an account with our website, [we will provide you with] OR [you will be asked to choose] [a user ID and password].

7.2    Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person.

7.3    You must keep your password confidential.

7.4    You must notify us in writing immediately if you become aware of any disclosure of your password.

7.5    You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

8.       Cancellation and suspension of account

8.1    We may:

(a)    [suspend your account];

(b)    [cancel your account]; and/or

        at any time in our sole discretion without notice or explanation.

9.       Your content: licence

9.1    In these terms and conditions, "your content" means [all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website].

9.2    You grant to us a [worldwide, irrevocable, non-exclusive, royalty-free licence] to [use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media] OR [reproduce, store and publish your content on and in relation to this website and any successor website] OR [reproduce, store and, with your specific consent, publish your content on and in relation to this website].

9.3    You grant to us the right to sub-license the rights licensed under Section 9.2.

9.4    You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2.

9.5    You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.

9.6    You may edit your content to the extent permitted using the editing functionality made available on our website.

9.7    Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

10. Loyalty Scheme

10.1 Loyalty Points are awarded to our clients after the completion of a Sale or function.

10.2 The value of 1 point is 0.01p

10.3 You will receive 1 point for every £1 spent on services

10.4 Loyalty points can be redeemed against purchases made at the discretion of the salon owner

10.5 Examples of action out with purchasing that generates additional points for client's accounts:

Clients first visit - 100points

Rebook a service: 200points

Buy a Gift card - 300points

Give a Review Online - 100points

Refer a Friend - 1500points

Book an Appointment Online - 50points

Download the Ellen Conlin Hair and Beauty APP - 500points


The Loyalty Scheme can be Closed and Terminated at any time.

Points have no monetary value out with Ellen Conlin Hair and Beauty and cannot be transferred to another client, friend or family member.

privacy Notice

PRIVACY NOTICE - Ellen Conlin Hair and Beauty


This privacy notice explains how Ellen Conlin Hair and Beauty looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you.  This notice explains how we do this and tells you about your privacy rights and how the law protects you.




  • What information we collect about you

  • How information about you will be used

  • Marketing

  • Employment

  • How long your information will be kept for

  • Where your information is kept

  • Access to your information and correction

  • Cookies

  • Other websites

  • Changes to our privacy notice

  • How to contact us




We collect information about you when you book an appointment for a service or treatment visit, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone. 


The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.


For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.




In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:


  • To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments.

  • When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests.

  • We will not hold and use health or medical information unless it specifically relates to your treatment.


We will therefore only share your information with:


  • Providers of our salon software system Salon Genius.

  • Suppliers of our website – Wix Websites - for emailing purposes


We have rigorous data protection and security policies in place with all our suppliers.




None of the people working in our salon are self-employed.  Therefore, software systems and reception facilities will never be shared,


We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.


If your information is illegally acquired by a staff member, in order to entice you away from the salon business, this will be reported to the Data Commissioner and could result in imprisonment for the individual concerned.




We would like to send you information about products and services which may be of interest to you.  We will ask for your consent to receive marketing information when you first make contact with the salon.


If you have already consented to receiving marketing, you may opt out at a later date.


You have the right at any time to stop us from contacting you for marketing purposes. We will not give your information to third party suppliers of products or services.  If you no longer wish to be contacted for marketing purposes, please contact Salon Reception 01413398223 or respond to our text




The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.




Unless you request otherwise, we will contact you to remind you by text of your appointments as and when you make them. We will review your information every 6 months and contact you by text to ascertain if you want us to continue with the contact process.


After a year we will delete all your personal information, except for your name, relevant client history and financial transactions (which we are obliged to keep for 6 years).


Information about unsuccessful job applicants will be deleted immediately.


See our data retention policy for further information, including employee data.



Your information is securely stored in our Salon Genius Software system which has 12 levels of security and can only be accessed by a unique digital fingerprint.


Staff information is securely stored under lock and key in a secure alarmed building. Any employees who leave the business, will have all their personal information deleted or shredded 6 months after leaving employment.


Client information is stored within the European Economic Area on secure servers provided by our IT company Salon Genius.  All payment transactions are encrypted and protected by Worldpay systems.  Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.



You have the right to request a copy of the personal information that we hold about you.  This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.  


If you would like a copy of some or all of your personal information, please contact the salon Manager/Owner on 01413398223.


We want to make sure that your personal information is accurate and up-to-date.  You may ask us to correct or remove information you think is inaccurate.


You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.




Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit or


You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However, in a few cases some of our website features may not function as a result.


See our cookies policy here [insert link – your website provider should be able to give you a cookies policy]





Our website includes links to other websites.  This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.




We keep our privacy notice under regular review and we will place any updates on this webpage.  This privacy notice was last updated on 25 May 2018




Please contact us if you have any questions about our privacy notice or information we hold about you:



You also have the right to complain to the Information Commissioner’s Office.  Find out on their website how to report a concern:

payment methods

- Credit / Debit Cards

- Offline Payments