Terms and Conditions
Salon Terms and Conditions - (T’s and C’s)
1. Ellen Conlin Hair and Beauty
1.1 These terms and conditions shall govern your use of our website and our salon business
1.2 By using our website or booking or buying products, services or courses in salon, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of them, you must not use our website or purchase any product or service affected by these T’s and C’s.
1.3 If you register with our website, or give us your personal details for appointments, you automatically agree to these terms and conditions.
1.4 You must be at least  years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least  years of age.
2. Credit and Credit Cards
2.1 We offer limited credit via LAYBUY - an external finance company, details of use are at www.laybuy.co.uk
2.2 We take your Credit Card details primarily for cancellation purposes - details outlined in our "Cancellation Policy"
2.3 By providing card details to the salon, the card holder authorises Ellen Conlin Hair and Beauty to use their card without "cardholder authorisation" for transactions, cancellations or no shows as outlined in our "Cancellation Policy"
2.4 We reserve the right to deduct full payment from a client's credit card if they refuse to pay for services or leave without paying.
2.5 Credit Card details are held securely by "Zenoti Payments" in their cloud based system.
3. Copyright notice
3.1 Copyright (c) 2018 Ellen Conlin Hair and Beauty.
3.2 Subject to the express provisions of these terms and conditions:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.
4. Licence to use website
4.1 You may:
(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) print pages from our website;
(d) [stream audio and video files from our website]; and
(e) [use [our website services] by means of a web browser],
subject to the other provisions of these terms and conditions.
4.2 Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
4.3 You may only use our website for [your own personal and business purposes], and you must not use our website for any other purposes.
4.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
4.5 Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our website (including republication on another website);
(b) sell, rent or sub-license material from our website;
(c) show any material from our website in public;
(d) exploit material from our website for a commercial purpose; or
(e) redistribute material from our website.
4.6 Notwithstanding Section 4.5, you may redistribute [our newsletter/blog] in [print and electronic form] to [any person].
4.7 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
5. Acceptable use
5.1 You must not:
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d) [conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent];
(e) [access or otherwise interact with our website using any robot, spider or other automated means, [except for the purpose of [search engine indexing];
(f) [violate the directives set out in the robots.txt file for our website]; or
(g) [use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing)].
5.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.
5.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is [true, accurate, current, complete and non-misleading].
6. Accounts and Courses
6.1 To be eligible for [an account] in our website under this Section 6, you must [be resident or situated in the United Kingdom].
6.2 You may register for an account with our website by [completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you].
6.3 You must not allow any other person to use your account to access the website.
6.4 You must notify us in writing immediately if you become aware of any unauthorised use of your account.
6.5 You must not use any other person's account to access the website, unless you have that person's express permission to do so].
6.6 Salon courses are subject to the above conditions and in addition must be used within a 6-month period from the date of purchase.
6.8 A “cooling off” period of 1 month will apply in order to cover any issues the client has with course fulfillment.
7. User login details
7.1 If you register for an account with our website, [we will provide you with] OR [you will be asked to choose] [a user ID and password].
7.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person.
7.3 You must keep your password confidential.
7.4 You must notify us in writing immediately if you become aware of any disclosure of your password.
7.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
8. Cancellation and suspension of account
8.1 We may:
(a) [suspend your account];
(b) [cancel your account]; and/or
at any time in our sole discretion without notice or explanation.
9. Your content: License
9.1 In these terms and conditions, "your content" means [all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website].
9.2 You grant to us a [worldwide, irrevocable, non-exclusive, royalty-free licence] to [use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media] OR [reproduce, store and publish your content on and in relation to this website and any successor website] OR [reproduce, store and, with your specific consent, publish your content on and in relation to this website].
9.3 You grant to us the right to sub-license the rights licensed under Section 9.2.
9.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2.
9.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
9.6 You may edit your content to the extent permitted using the editing functionality made available on our website.
9.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.
10. Loyalty Scheme
10.1 Loyalty Points are awarded to our clients after the completion of a Sale or function.
10.2 The value of 1 point is 0.01p
10.3 You will receive 1 point for every £1 spent on services
10.4 Loyalty points can be redeemed against purchases made at the discretion of the salon owner
10.5 Examples of action out with purchasing that generates additional points for client's accounts:
Clients first visit - 100points
Rebook a service: 200points
Buy a Gift card - 300points
Give a Review Online - 100points
Refer a Friend - 1500points
Book an Appointment Online - 50points
Download the Ellen Conlin Hair and Beauty APP - 500points
The Loyalty Scheme can be Closed and Terminated at any time.
Points have no monetary value out with Ellen Conlin Hair and Beauty and cannot be transferred to another client, friend or family member.
11. Memberships (VIP Club Card)
11.1 Memberships are purchased by monthly or yearly subscriptions
11.2 They are used to purchase pre-determined services and treatments as well as product and treatment discounts.
11.3 They are non-transferable
11.4 Membership cancellation notice period is two months.
11.5 You must be over 18 to purchase a Membership
11.6 Memberships are issued at the discretion of ECH Management
11.7 Memberships can be frozen, there may be a fee for this (agreed between client and ECH Management)
11.8 Monthly payments are collected by Direct Debit via Zenoti Payments (a cloud based highly secure, card payment system)
11.9 Unlimited Services are based on what we feel is appropriate to maintain the integrity of your hair and colour, giving you a "perfectly groomed look". Additional services out with the cut and single process colour are treated as addons and discounted as per your membership level.
11.20 We reserve the right to refuse a service or treatment if we feel it is not appropriate and to the detriment of your "perfectly groomed look" This may be over use of unlimited services that may damage or affect your "perfectly groomed look". As experts in Grooming our decision is final.