Ellen Conlin Hair Cyber Attack- Update
To quote Alan Carr "What a week it's been!"
However our decision to go to the press was the right one. Ellen and I thought of three things before doing this:
3. Would we receive negative publicity about this?
Businesses are always apprehensive about "going to the press" in case of negative publicity, we found all the Media from National News teams to local press and Radio to be very sympathetic and supportive about what had happened, and they put all our thoughts and objectives across to the public as we had asked.
The Police Cyber Unit have been really supportive, after a slow start in responding. We have given statements to them, and they are anaylising our hard drive to ascertain where the attack came from - which is really comforting that someone is chasing these criminals. The Police also believe that the "bug" or "virus" could have come into our system from a supplier sending us electronic invoices.
Coincidently we had a call from PHS our hygiene supplier who told us they had been hacked and emails with infected invoices attached to them had been sent to customers, the Police are checking this out too.
As a result of all that has happened we carried out an in depth review in conjunction with Salon Genius and beefed up and invested in all our security systems on our internal computer and our website - www.ellenconlinhair.com
Our biggest issue is our Appointment system and many of our loyal clients have been in touch to confirm and update their appointments, which has enabled us to function again using our CRM systems for text message and email marketing.
I would just like to remind our loyal clients to get in touch with the salon just to rebook their appointments and to update their details, this would really help us and I thank you in advance for your assistance with this.
Here are some links showing the story in the Press and TV News:
Have a safe and secure day
Ken and Ellen x